Hello.

I'm Manuel Alves.

Engagement Manager @ Talkdesk

More About Me
About
Let me introduce myself.
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Project Manager with a software development background, capable of leading teams with different knowledge levels. Excellent communication skills with multiple project stakeholders. Attention to detail and ability to control the progress of the project in time, effort, cost, and risk perspectives. Great requirement gathering skills.

Resume
More of my credentials.

Experience

Engagement Manager

Jan 2020 - Present

Talkdesk

  • Lead Talkdesk's largest Enterprise customer implementation projects from kick-off to completion
  • Define project scope, schedule project activities, and integrate those into the broader project plan with the customer project manager(s)
  • Develop trust with client leadership to remove project roadblocks and ensure project success
  • Work with customers to track work progress, and create strategies for risk mitigation and contingency planning
  • Understand customer use cases, formulate best practices, and document requirements (functional and technical) needed to address client needs
  • Partner with internal teams such as Product, Engineering, Support, etc. to ensure timely delivery of feature requests, bug fixes and support requests

www.talkdesk.com

Junior Project Manager

Jan 2019 - Dec 2019

VILT

  • Manage and lead a team of software developers
  • Analyze the progress of the project in time, effort, cost and risk perspectives
  • Analysis and requirements gathering
  • Write and revise the technical and functional documentation
  • Schedule and weekly moderate meetings with the different stakeholders
  • Work prioritization and planning
  • Coordinate information between the client and the team

www.vilt-group.com

Junior Consultant

Oct 2017 - Dec 2018

VILT

  • Analysis and requirement gathering
  • Development of Software to adapt OpenText CEM solutions:
    • OpenText Media Management
    • Web Experienced Management
  • Development of Software by translating specifications into code using the following technologies:
    • Java
    • JavaScript
    • HTML / CSS
    • Spring

www.vilt-group.com

Landing.jobs Festival 2016

Mar 2016 - Jun 2016

Landing.jobs

  • Contact speakers and partners for the 2016 Edition

www.landingfestival.com

Coordinator

Mar 2013 - Mar 2016

SINFO - Semana Informática

  • Plan and execute the SINFO's 21st, 22nd, and 23rd editions
  • Manage a team of +20 members
  • Plan and control the work developed by the different internal groups
  • Define and control the budget of the event
  • Meetings with companies sponsors
  • Plan and definition of the strategy for the invited speakers

www.sinfo.org

Treasurer

Jul 2013 - Jul 2015

NEIIST - Núcleo Estudantil de Informática do IST

  • Responsible for controlling the budget of the information technology students group

www.neiist.tecnico.ulisboa.pt

Marketing

Mar 2012 - Mar 2013

SINFO - Semana Informática

  • Contact speakers, sponsors, and partners for the 20th Edition
  • Plan and execute the marketing roadmap

www.sinfo.org

Education

Master Degree (Msc)

Sep 2014 - Nov 2018

Técnico Lisboa

Information Systems and Computer Engineering

Area of specialization:

Enterprise Systems & Interaction and Visualization

www.tecnico.ulisboa.pt

Degree (Bsc)

Sep 2010 - Feb 2017

Técnico Lisboa

Information Systems and Computer Engineering

www.tecnico.ulisboa.pt

Courses

Team Manager

Jul 2019

Portugal Football School

Curso de Formação de Gestores de Equipas - Team Manager

www.fpf.pt

Français: Débutant 1

Apr 2018 - Apr 2019

Learnlight

Français: Débutant 1

www.learnlight.com

OTMM Certification v16

May 2018

OpenText

OpenText Media Management Certification v16

www.opentext.com

Cambridge English

Oct 2014 - Jun 2017

Cambridge School

First (FCE)

www.cambridge.pt

American English Program

Jul 2010 - Aug 2010

Rennert New York Language School

Rapid Progress 30 (150 hours)

www.rennert.com

Contact
I'd Love To Hear From You.
geral@manuelalves.io